Problems or errors using the website
There is often an easy way to fix most unwanted technical issues.
Let's go over some common troubleshooting tips:
Restart your browser
The first step you should take is to try restarting your browser or restarting your computer completely. Sometimes, this is all you need to do.
Clear cookies and cache
Clearing cookies and cache help clean out your browser. The method to do this is different for each browser. Here's the easiest way to get started:
- Open a new window and search for "How to clear cookies and cache on Firefox" or whichever browser you are using.
- Follow the steps laid out in the article you clicked.
Try a different internet browser
You should be able to use any device and any browser that you wish. However, we recommend you use the Chrome browser built by Google for the best results. We do not recommend using Internet Explorer as it is known to cause some incompatibility issues.
If you are still having issues, contact us using the link below and we will be glad to help.